Check-in is from 3:00 PM and check-out is by 11:00 AM. Early check-in or late check-out may be available on request and is subject to availability and a small fee.
Choose your dates on the CaraStay calendar, select your unit, and follow checkout. You’ll receive an instant confirmation email once payment is completed.
We accept major debit/credit cards. Bank transfer or cash on arrival may be available by prior arrangement—contact us before booking.
Yes, a refundable security deposit may be held to cover damages or excessive cleaning. If no issues are reported at check-out, we release it within 3–7 working days.
Selected units are pet-friendly. Please check the unit details before booking. A small pet fee and house rules apply (no pets on furniture, clean up required).
Minimum stays vary by season (typically 2 nights off-peak and 3+ nights during peak/holidays). The calendar will show available lengths for your dates.
Date changes are possible subject to availability and any price difference. Please contact us as early as possible to request an amendment.
Yes, the lead guest should present a valid photo ID and the card used for payment if requested, for security verification.
Yes, fresh bed linens are included. Towels are included in most stays—check your unit’s amenities for confirmation or bring your own if preferred.
All units are strictly non-smoking indoors. Smoking is permitted in designated outdoor areas only. Breaches may incur cleaning charges.
Free cancellation up to 14 days before arrival. 50% fee within 14–7 days. No refund within 7 days or for no-shows. Some promotional rates are non-refundable.
Use the link in your confirmation email or contact us with your booking number. Refunds follow the policy terms and are processed back to your original payment method.
Subject to the policy and timing, we can issue a stay credit for a future date (usually valid 6–12 months). Get in touch to check your options.
Seaside weather can be unpredictable. Standard cancellations still apply; however, if we must close facilities for safety, we’ll contact you with options.
Approved refunds typically appear within 3–10 working days, depending on your bank or card provider.
Expect family-friendly activities like beach walks, children’s play areas, seasonal entertainment, and nearby arcades. Check your dates for the latest schedule.
Selected items (e.g., travel cots, high chairs, outdoor games) may be available to hire—reserve in advance as quantities are limited.
Yes—board games, local indoor attractions, cafés, and nearby leisure centres provide great rainy-day options. Ask our team for recommendations.
To keep things peaceful, quiet hours usually apply from 10:00 PM to 7:00 AM. Please be considerate of neighbours at all times.
Yes, most units include Wi-Fi suitable for email and browsing. Speeds may vary in peak times or during bad weather.
Units include smoke alarms, carbon monoxide detectors (where applicable), fire blanket/extinguisher, and clear emergency instructions.
Dial local emergency services first if needed. For on-site assistance, use the emergency details in your welcome pack or message us via your booking portal.
BBQs are permitted in designated outdoor areas only and must never be used inside or on decking near windows/doors. Dispose of coals safely.
Do not tamper with gas bottles or heaters. If you smell gas or suspect a fault, turn everything off, ventilate the area, and contact us immediately.
Lifeguard cover varies by season and beach. Always follow local signage, check tide times, and supervise children closely at all times.